This Privacy Policy describes how The Air Conditioner Company ("The AC Co.," "we," "us," or "our") collects, uses, and protects information when you visit https://www.the-ac.co (the "Site") or contact us for service.
Information We Collect
We may collect information you voluntarily provide through forms on this Site, including your name, phone number, email address, service address or ZIP code, and details about the service you're requesting. If you contact a senior living facility inquiry form, we also collect facility name, role, and equipment details you provide.
We may automatically collect limited technical information — such as pages visited, referring site, and general location inferred from IP address — through analytics tools once they are configured (see "Analytics & Advertising" below).
How We Use Information
- To respond to service requests, quotes, and inquiries
- To schedule and coordinate appointments through our field service management platform, Housecall Pro
- To communicate with you about your service, membership, or inquiry
- To improve this website and understand how it's used
Analytics & Advertising
We use, or intend to use, tools such as Google Analytics, Google Search Console, and advertising conversion tracking to understand site traffic and measure marketing performance. These tools may use cookies or similar technologies. Where required, we will present a consent mechanism before non-essential tracking is activated.
How We Share Information
We do not sell your personal information. We share information with service providers who help us operate our business — for example, Housecall Pro for scheduling, and email or analytics providers — only as needed to provide our services.
Data Retention
We retain customer and equipment information for as long as reasonably necessary to provide service, maintain your equipment history, and comply with legal obligations.
Your Choices
You may contact us at info@the-ac.co to ask what information we hold about you, request corrections, or request deletion where applicable.
Contact
Questions about this policy can be directed to info@the-ac.co or (336) 555-0100.
This policy is a working draft and will be reviewed for legal completeness before the site launches publicly.